Return Policy
Our Policy
ALL SALES ARE FINAL!
We do NOT offer refunds!
Damages and Issues
Please thoroughly inspect your order upon reception and contact us IMMEDIATELY if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue.
(Please note that you might receive an item that is purposely ripped, teared, worn out and/or other distressing methods)
Exchange
Exchanges are only given to damaged products, we are not responsible for any packages lost in the mail. We do not offer size, color, or variant exchanges because all items sold are limited. If you have need for an exchange, contact us personally at returns@trucoloursapparel.com and we will review your request.
Refund
Refunds are only given to damaged products, we are not responsible for any packages lost in the mail.
You can always contact us for any return questions at returns@trucoloursapparel.com
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items)
and/or personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
PLEASE NOTE. We do not accept ANY refunds on digital products. If you made a mistake while purchasing contact us at returns@trucoloursapparel.com and we will do our best to help.
Unfortunately, we cannot accept returns on sale items or gift cards.
Accepted refunds
If your refund request is accepted. We will notify you once we've received and
inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
if more than 15 business days have passed since we've approved your return, please contact us at returns@trucoloursapparel.com